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Saying hello to patients: there is no “one size fits all” approach

  1. Andrew G Affleck, consultant dermatologist
  1. NHS Tayside, Ninewells Hospital, Dundee, UK
  1. andrew.affleck@nhs.scot

Launer makes a good point about the benefit of acknowledging patients with a simple “hello.”1

There is no doubt that an unexpected greeting can make the recipient smile and feel recognised and that human interaction also gives the person saying hello a boost. This is becoming increasingly relevant in the modern world, where people can walk around immersed in …

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